Convergence Center For Policy Resolution

Leadership Council

Caroline Chang

Director, Civil Service and Policy Affairs

Caroline is the Director of Civil Service and Policy Affairs. She brings over twenty years of management experience in federal government and the nonprofit sector, as well as expertise in policy research, strategic planning, polling, and building programs.

Prior to Convergence, Caroline served as Vice President of Research and Policy Analysis for the Council for Higher Education Accreditation, where she interviewed university leaders and convened round table discussions with higher education policy and research stakeholders on topics related to quality and accountability in postsecondary education.

Previously, Caroline set up a DC office for the University of Pennsylvania’s Penn Wharton Public Policy Initiative, where she connected policy-relevant faculty research to policymakers through issue briefs, meetings and seminars, and also introduced students to public service internships and jobs. At the nonprofit Partnership for Public Service, she launched Call to Serve, a national network of colleges and universities and federal agency recruitment professionals, to strengthen talent pipelines. In addition to creating outreach materials, trainings and webinars, Caroline led the Partnership’s research on federal internships and student loan debt as a barrier to entry to public service, and served on a special cross-government taskforce to develop recommendations on entry level recruitment and hiring.

Inspired by her favorite civil servant – her father – Caroline first entered federal government as a graduate intern for the U.S. Office of Management and Budget, then served as a Presidential Management Fellow with the U.S. Department of Education, where she completed details in the Senate and White House, and later re-joined as a chief of staff and advisor to the Chief Human Capitol Officer for the U.S. Department of Homeland Security.

Caroline earned undergraduate and graduate degrees in public policy from Princeton University and the Harvard Kennedy School of Government.

Contact Caroline here.

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